Order Fulfillment
Customized Order Processing for Every Channel
Flexible SLA, optimized for marketplace and brand experience
Reliable Fulfillment, So You Can Thrive
Our expert fulfillment service handles every logistical detail with precision and care, giving you the confidence that your products will always reach your customers accurately and on time, strengthening your brand's reputation.
Let Us Handle Fulfillment, So You Can Focus on Growth
Smart inbound, real-time inventory, and efficient order processing - all in one platform.
Order Fulfillment for Every Channel
B2C Standard & Instant Fulfillment
From Standard fulfillment (average 8 working hours) to Instant processing (around 2 working hours), we offer flexible service speeds that support both day-to-day B2C operations and urgent campaign spikes.
B2B Fulfillment Package
Not just direct-to-consumer, we also support bulk packing for B2B channel, delivering to retailers, wholesalers and distributors according to partner requirements.
Tailored Omnichannel SLA
Customized SLA for each Platform (Shopee, TikTok Shop, Lazada, Tiki), ensuring your store consistently meet KPIs.
Customizable Packaging
Customizable packaging for premium unboxing experiences - helping your brands connect with customers beyond the product itself.
- Leaflet insertion
- Use of client-provided branded boxes
Performance Monitoring & Reporting
Track outbound SLAs with transparent reporting dashboards.
~99%
On-time Fulfillment Rate
On-time fulfillment performance is measured according to the Service Level Agreements (SLAs) established with each client.
The data presented reflects our average performance during Q2 of the 2025 calendar year.
~2 working hours
Average lead time
The data presented reflects our average performance during Q2 of the 2025 calendar year.
B2C Fulfillment Optimal Process
Lean and standardized operations to ensure orders are fulfilled on time with appropriate packing methods and materials.
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Step 1
Syncing order
Once the order is synced via TigerSell (or your integrated system) and received by the TikiNOW Fulfillment Center, our system applies channel-specific fulfillment deadlines based on platform requirements to ensure timely processing.
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Step 2
Picking
Auto-generated picklists prioritize near-deadline orders and optimize picking routes for efficiency. FEFO is applied where relevant to ensure proper stock rotation.
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Step 3
Packing
Products are packed following a structured process to ensure optimal protection, with optional customized branded packaging. The entire packing process is recorded for traceability.
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Step 4
Sorting by delivery partners
Completed orders are moved to the sorting area, where they are grouped by delivery partner to enable fast dispatch.
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Step 5
Handover to delivery partners
Delivery partners collect the sorted parcels for final-mile delivery to end customers.
Step 1
Syncing order
Once the order is synced via TigerSell (or your integrated system) and received by the TikiNOW Fulfillment Center, our system applies channel-specific fulfillment deadlines based on platform requirements to ensure timely processing.
Step 2
Picking
Auto-generated picklists prioritize near-deadline orders and optimize picking routes for efficiency. FEFO is applied where relevant to ensure proper stock rotation.
Step 3
Packing
Products are packed following a structured process to ensure optimal protection, with optional customized branded packaging. The entire packing process is recorded for traceability.
Step 5
Handover to delivery partners
Delivery partners collect the sorted parcels for final-mile delivery to end customers.
Step 4
Sorting by delivery partners
Completed orders are moved to the sorting area, where they are grouped by delivery partner to enable fast dispatch.
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