Reverse Order Handling
Returns Made Effortless
Our streamlined reverse order handling transforms complex returns into a simple, efficient process, ensuring seamless product recovery and satisfied customers.
Peace of Mind for Every Return
Trust our meticulous reverse order handling to manage your returns with precision and speed, reducing administrative burdens and optimizing operational performance.
Reverse Order Handling Services
Direct Pickup from Customer
Collect items directly from your customer's location, ensuring effortless returns or exchanges.
Return Request Synchronization
No more manual tracking headaches. Our TigerSell automatically pulls your return order information, giving you real-time tracking and saving you valuable time.
Evidence for Marketplace Claims
With just a click, get proofs of your packaging process, unpacking video as well as co-inspection report aligned with delivery partners.
Product Classification
Meticulously categorize your products as new or defective for efficient storage and precise inventory management.
Liquidation / Disposal Solution
Maximize value recovery through strategic liquidation or responsible disposal for your business.
Optimal Process
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Step 1
Receiving Return / Failed-Delivery Requests
If you are using TigerSell for order synchronization, customer return requests or failed-delivery signals from marketplaces are automatically captured and forwarded to our system in real time.
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Step 2
Collecting Packages from Customers
- If you request our CR Pickup Service, we will collect the package directly from your customer's doorstep and deliver it to our warehouse.
- Otherwise, you may self-manage the return pickup process.
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Step 3
Parcel Arrival & Co-inspection
- Upon arrival, a co-inspection is conducted with the delivery personnel to check for any damage or product loss.
- A co-inspection report is signed by both parties if damage or loss is detected.
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Step 4
Product Grading
- If grading service is selected, items are evaluated in detail (A–F / Outdated / Nearly Expired) based on TikiNOW's defined standards.
- Otherwise, items are only classified as New or Defective.
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Step 5
Stowing & Evidence Upload for Claims
- New items are stored in the salable area for resale, while defective items are stored in the non-salable area pending your next instruction.
- To support claims on marketplaces (Shopee, TikTok Shop, Lazada, Tiki), required evidence (packing video, unpacking video, co-inspection report) will be uploaded to TikiNOW Center by the next business day after parcel arrival.
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Step 6
Solution for Defective Goods
- We offer multiple solutions to handle defective items, including Liquidation or Disposal.
- If you prefer to manage this process yourself, you may choose Return to Seller.
Step 1
Receiving Return / Failed-Delivery Requests
If you are using TigerSell for order synchronization, customer return requests or failed-delivery signals from marketplaces are automatically captured and forwarded to our system in real time.
Step 2
Collecting Packages from Customers
- If you request our CR Pickup Service, we will collect the package directly from your customer's doorstep and deliver it to our warehouse.
- Otherwise, you may self-manage the return pickup process.
Step 3
Parcel Arrival & Co-inspection
- Upon arrival, a co-inspection is conducted with the delivery personnel to check for any damage or product loss.
- A co-inspection report is signed by both parties if damage or loss is detected.
Step 6
Solution for Defective Goods
- We offer multiple solutions to handle defective items, including Liquidation or Disposal.
- If you prefer to manage this process yourself, you may choose Return to Seller.
Step 5
Stowing & Evidence Upload for Claims
- New items are stored in the salable area for resale, while defective items are stored in the non-salable area pending your next instruction.
- To support claims on marketplaces (Shopee, TikTok Shop, Lazada, Tiki), required evidence (packing video, unpacking video, co-inspection report) will be uploaded to TikiNOW Center by the next business day after parcel arrival.
.svg)
Step 4
Product Grading
- If grading service is selected, items are evaluated in detail (A–F / Outdated / Nearly Expired) based on TikiNOW's defined standards.
- Otherwise, items are only classified as New or Defective.